Privacy policy

Account and contact details: your name, phone number, email address and the delivery addresses you save. If you sign in with Google, we receive your basic Google profile (name and email) to create or access your account.

Order information: the items you order, order history, delivery notes, and messages you exchange with restaurants, riders or our support team.

Location information: with your permission, your device’s precise or approximate location, used to show nearby restaurants and grocery stores, estimate delivery, and help your rider reach you. You can grant or revoke this permission at any time in your device settings.

Device and usage information: device model, operating system, app version, language, and a push-notification token so we can send you order updates.

Payment information: Mealopia currently supports Cash on Delivery only. We do NOT collect, process or store your credit/debit card, bank account or mobile-wallet details.

To create and manage your account, and to process, deliver and track your orders.

To connect you with the restaurants and grocery stores you order from and the riders who deliver to you, and to send order-status notifications.

To provide customer support, keep your account secure, and detect and prevent fraud, abuse and violations of our terms.

To operate, maintain and improve the Mealopia service, and to send you service-related messages. Where you have opted in, we may send promotional updates — you can opt out of marketing at any time.

Restaurants and grocery stores: the order details they need to prepare your order.

Riders: your name, delivery address and contact number and, during an active delivery, the location needed to complete it, so your order can reach you.

Service providers: we use Google Firebase (Authentication, Cloud Firestore, Cloud Functions, Cloud Messaging and Cloud Storage) and Google Sign-In to run the app. These providers process data on our behalf to deliver the service.

Legal and safety: we may disclose information where required by law, or to protect the rights, property or safety of Mealopia, our users or the public.

We do NOT sell your personal information.

Location is used to match you with nearby restaurants and grocery stores, estimate delivery distance and fees, and enable delivery. A rider’s location is shared with you during an active delivery so you can track your order; your location is shared with the rider only as needed to complete your delivery.

Location access is optional and permission-based. If you decline, you can still browse and enter a delivery address manually, though some features may be limited.

We keep your personal information for as long as your account is active and as needed to provide the service. We may retain certain records (such as order and transaction history) for longer where required for legal, tax, accounting or dispute-resolution purposes. When information is no longer needed, we delete or anonymise it.

We use appropriate technical and organisational measures — including access controls and encryption in transit provided by our infrastructure (Google Firebase) — to protect your information. No method of transmission or storage is completely secure, but we work continuously to safeguard your data.

You can access and update your account details and saved addresses from within the app. You can control location and notification permissions in your device settings, and opt out of marketing messages at any time.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information by contacting us at info@mealopia.com.

You can request deletion of your Mealopia account and associated personal data at any time by emailing info@mealopia.com from your registered email address, or through your account settings in the app where available.

Once verified, we will delete or anonymise your personal data, except for information we are required to retain for legal, tax or fraud-prevention purposes (for example, records of completed transactions), which we keep only for as long as the law requires.

Mealopia is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. Material changes will be communicated through the app or website, and the “Last updated” date above will be revised. Continued use of Mealopia after changes take effect constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or how your information is handled, contact us at info@mealopia.com or on WhatsApp at +92 370 1445919. Mealopia operates in Pakistan.